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*** Return and Refund ***

1. Return will not be accepted for measurement discrepancy within +/- 1 centimeter with textile items arising from manufacturing process.

2. Return will not be accepted for items used, adjusted, assembled, damaged after inspection or acknowledgement of receipt.

3. Refund amount will be the sum paid by customer for the item less any fee charged for processing the return request.

4. Refund will be made to customer in the form of cash, cheque, credit or gift certificate at the discretion of Sonias Online Store. Usually, customer will be paid in the form which he/she paid for purchasing the returned item. For credit card purchase, refund should be paid to the card holder who made the purchase.

5. Return will take approximately 4 weeks' processing time from the date of the credit or refund memo issued by Sonias Online Store.

*** Payment and Delivery Fee ***

1. Unless with prior approval from Sonias Online Store, payment for items ordered through the Sonias Online Store can be made by PayPal and personal check.

2. Sonias Online Store may change at any time the method by which payments for Sonias Online Store on-line orders may be effected and such changes may be notified to by placing a notice to this effect on the Sonias Online Store.

3. Delivery fee will depend on the product weight and the delivery location.

4. Installation fee is not inclusive of delivery fee.

5. Sonias Online Store has the discretion to charge the prescribed additional administration and transportation fee on the next delivery request following any delivery failure caused by customer.

*** General ***

1. Sonias Online Store has the discretion to amend any term herein without prior notice.

2. Any forbearance or failure or delay by Sonias Online Store in exercising any right, power or remedy contained herein shall not be deemed to be a waiver of such and any other right, power or remedy.

3. Sonias Online Store holds no responsibility for delay of delivery which issue from natural disaster.

4. Sonias Online Store holds no responsibility once client signs and acknowledges receipt of all products on the delivery note.

5. Sonias Online Store reserves the final right of decision in case of dispute.

6. Sonias Online Store reserves the rights to withhold delivery of the items to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness, or at Sonias Online Store absolute discretion.

7. All the items sold by Sonias Online Store through this site are sold subject to these Terms and Conditions. By submitting your order for processing, you confirm that you have read, understood and agreed to the Terms and Conditions contained herein.

8. The Customer shall provide Sonias Online Store with complete and updated information which shall include without limitation to the Customer's real name, home address, delivery address and telephone numbers.

9. Sonias Online Store shall make every effort to fulfill orders placed by Customers through the Sonias Online Store, but Sonias Online Store shall not be liable to any person if Sonias Online Store shall decline to fulfill an order for whatever reason, or if Sonias Online Store is unable to fulfill an order because of any reason beyond Sonias Online Store control or because the items may be unavailable.

10. Sonias Online Store reserves the right to decline or reject any order it may, in its sole opinion and absolute discretion, consider unreliable upon having checked the payment details submitted for that particular order.

11. Sonias Online Store reserves the right not to accept any order which Sonias Online Store in its absolute discretion consider it to be invalid or erroneous and to charge on logistics cost for any returned goods wrongly ordered by Customer.
Last Updated: 11 Apr 2007 10:00:49 PDT home  |  about  |  terms  |  contact
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